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QUALITY & ACCURACY
At TranscriptionHelp.com^® we always remain concerned and conscious about the quality of transcripts that we produce and deliver. Unless the audio recording contains background noise or is extremely dull (inaudible), as it often happens with multiple-speaker recordings, usually we are able to produce better than 99% accuracy. We use a 3-tier approach, that is, (1) a transcriber transcribes a file; (2) a Quality Analyst checks and removes errors from it, and, (3) the Editor finally sets it up with proper formatting, framing proper sentences/paras and scrutinizing other issues, if any. A highly experienced team of trained transcriptionists assure and record the quality of every report.

TURN-AROUND TIMES
Our transcription teams work 24 hours a day, 7 days a week. In standard practice, each document is guaranteed to be delivered within 24 hrs, unless otherwise specified. Mostly it depends upon the nature of transcription work, the quantity of work and the audio quality, but we always ask you, as a client, to let us know your turn-around needs as to how quickly you need your transcripts or what turn-around would you be comfortable with.

SUPPORT & ACCOUNT MANAGEMENT
Depending upon the nature of your project, we usually assign a dedicated account manager who works closely with our transcription teams, IT personnel, and management. Account managers proactively anticipate our client's needs. This gives you a single point of contact for all technical, billing and contract questions.

COST SAVINGS & PRICING
Living and working in India gives us an advantage of offering competitive prices and discount offers. TranscriptionHelp^® pairs its matchless service with unbeatable prices. Regardless of the amount of volume your practice dictates, TranscriptionHelp^® 's solutions are designed to save you money. Some practices save up to 60% on their transcription costs!!!

TranscriptionHelp^® offers special price packages for multi-user and high volume accounts. For Medical Transcription, all lines are billed according to the AAMT's (American Association of Medical Transcriptionists) guidelines. TranscriptionHelp^® follows these guidelines and has implemented the 65 character line count. We use a client-centric billing practice which looks after your interests first!

SECURITY & HIPAA
In an effort to maintain the utmost Security and Protection of your medical records, TranscriptionHelp^® has taken the following steps to ensure Privacy and HIPAA compliance.

File Encryption: All audio and Text files are protected by 1024 bit SSL encryption through. All use of the application is forced to occur using this secure, HTTPS protocol (SSL - secure socket layer) with 1024-bit encryption strength. Attempts to access the application without SSL are redirected.

Passwords and Usernames: To access any data on the TranscriptionHelp^® system, a valid username and password is required. All voice and text files are routed through our central data center to ensure privacy, integrity, and reliability.

Audit Trail: Each file is monitored electronically by our audit trail. Each time a file is accessed the event is recorded (IP address, user id, date, time, elapsed time of event).

ADDITIONAL SECURITY:
Non-Disclosure Agreements: All TranscriptionHelp^® employees sign our comprehensive Non-Disclosure Agreement. Further, each empoloyee is equipped with our HIPAA procedures manual.

Limited Access Capabilities: TranscriptionHelp^® transcriptionists have no ability to view or save documents other than on our secure, audited server. No TranscriptionHelp^® workstations have floppy disk drives or cd burners. Our fire wall blocks access to any internet site other than select medical terminology sites.

IP Addresses & File Tracking: TranscriptionHelp^® limits which IP addresses can login to the system and view files. Administrators are also trained to audit the transcription process to ensure that your records are always secure.