QUALITY & ACCURACY
We always remain concerned and conscious about the quality of transcripts that we produce and deliver. Unless the audio recording contains background noise or is extremely dull (inaudible), as it often happens with multiple-speaker recordings, usually we are able to produce better than 98.5% accuracy. We use a 3-tier approach, that is, (1) a transcriber transcribes a file; (2) a Quality Analyst checks and removes errors from it, and, (3) the Editor finally sets it up with proper formatting, framing proper sentences/paras and scrutinizing other issues, if any. A highly experienced team of trained transcriptionists assure and record the quality of every report.

TURN-AROUND TIMES
Our transcription teams work 24 hours/day, 5 days/week. As a standard practice we deliver very much in-time, usually within 24 hours of audio receipt, or unless otherwise agreed to, depending upon the nature of the job(s) assigned (medical, legal or general), magnitude of the project, quality of recorded audio and the specific turnaround time committed and agreed upon mutually at the time of contract.

SUPPORT & ACCOUNT MANAGEMENT
Besides phone and website support our clients always have a senior transcriptionist assigned to take care of their respective projects. At any given point in time you can track progress of your work from within your dedicated account online. Moreover, we have now added live chat support to help you stay in touch or talk to one of us if and when required to further make sure that all your queries are attended to. The inventories and files are maintained in your dedicated account to which you have 24/7 access.

COST SAVINGS & PRICING
Living and working in India gives us an advantage of offering competitive prices and discount offers. TranscriptionHelp.com pairs its matchless service with unbeatable prices. Regardless of the amount of volume your practice dictates, our solutions are designed to save you money. Some practices save up to 40% on their transcription costs.

We offer special price packages for multi-user and high volume accounts. We also make promotional offers from time-to-time, the details of which you may find on our 'Promotions' page. For Medical Transcription, all lines are billed according to the AAMT's (American Association of Medical Transcriptionists) guidelines. TranscriptionHelp.com follows these guidelines and has implemented the 65 character line count. We use a client-centric billing practice which looks after your interests first!

SECURITY & HIPAA
In an effort to maintain the utmost Security and Protection of your medical records, we havetaken the following steps to ensure Privacy and HIPAA compliance.

File Encryption: All audio and Text files are protected by 128 bit SSL encryption through. All use of the application is forced to occur using this secure, HTTPS protocol (SSL - secure socket layer) with 128-bit encryption strength. Attempts to access the application without SSL are redirected.

Passwords and Usernames: To access any data on our system, a valid username and password is required. All voice and text files are routed through our central data center to ensure privacy, integrity, and reliability.

Audit Trail: Each file is monitored electronically by our audit trail. Each time a file is accessed the event is recorded (IP address, user id, date, time, elapsed time of event).

ADDITIONAL SECURITY:
Non-Disclosure Agreements: All TranscriptionHelp.com employees sign a comprehensive Non-Disclosure Agreement compatible with the HIPAA Act. Further, each medical transcriber is equipped with our HIPAA procedures manual.

Limited Access Capabilities: Our in-house transcriptionists have no ability to view or save documents other than on our secure, audited server. No TranscriptionHelp.com workstations have floppy disk drives or cd burners.

IP Addresses & File Tracking: TranscriptionHelp.com limits which IP addresses can login to the system and view files. Administrators are also trained to audit the transcription process to ensure that your records are always secure.